Shipping Policy
Shipping Policy
Last Updated: December 8, 2025
Thank you for shopping at My Happy Tail! Below is everything you need to know about our shipping process.
1. Processing Times
Orders are processed within 1–3 business days.
Orders placed on weekends or holidays are processed the next business day.
2. Shipping Times
Estimated delivery times:
-
Standard Shipping (USA): 5–10 business days
-
Expedited Shipping (USA): 2–5 business days
-
International Shipping: 7–21 business days
Delivery times may vary due to carrier delays, weather, or customs.
3. Shipping Fees
Shipping fees are calculated at checkout based on:
-
Destination
-
Order weight
-
Shipping method
Occasionally, we offer free shipping promotions.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
5. Wrong or Incomplete Address
If you enter an incorrect address:
-
We are not responsible for lost or undelivered packages
-
If the package is returned to us, we can reship it (additional fees may apply)
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
-
Contact us at contactnow@happytaill.us
-
Provide your order number and photos (if applicable)
We will help you resolve the issue quickly.
7. Customs & International Orders
International customers are responsible for:
-
Customs fees
-
Import taxes
-
Duties
We cannot control these charges.
8. Contact Us
Email: contactnow@happytaill.us
Subject line: Shipping Inquiry